Please read this Credit Guide carefully before proceeding with any credit product.
This Credit Guide provides key information about the credit products offered by Beforepay Credit Pty Ltd (“BPG Credit”, “company”, “we”, “us”, “our”, “ours”) which are regulated under the National Consumer Credit Protection Act 2009, and is intended to help our customers (“you”, “yours”, “they”, “their”) understand their rights and obligations as a borrower. This document outlines:
- The products we offer
- Our general obligations
- Our dispute resolution process
Our Products
BPG Credit provides a Personal Loan product, which is a Medium Amount Credit Contract (MACC) for personal, domestic, or household use, with loan amounts ranging from $2,001 to $5,000 and terms between 16 days and 24 months. Repayments are typically aligned with your pay cycle.
Our General Obligations
In relation to our credit products, we will not, as a credit provider, enter into a credit contract with you if we assess that the credit contract is unsuitable for you.
A credit contract will be unsuitable if:
- The credit contract does not meet your requirements or objectives; or
- It is likely that you will be unable to comply with your financial obligations under the credit contract; or
- It is likely that you could only comply with your financial obligations under the credit contract with substantial hardship.
Requesting a copy of the Suitability Assessment
If we approve your request for credit, you can request for a copy of the Suitability Assessment by contacting us at support@beforepay.com.au. We will respond to your request within the following timeframes depending on your “Credit Day”, i.e. the date the credit contract is entered into.
| Day of request | Timeframe of response |
| Before the Credit Day | As soon as possible, before you sign the credit contract |
| Up to 2 years after the Credit Day | Within 7 business days after we receive your request |
| Between 2 and 7 years after the Credit Day | Within 21 business days after we receive your request |
Complaints and Dispute Resolution
We are committed to resolving complaints quickly and fairly. If you have a complaint:
- Contact Us: Email complaints@beforepay.com.au or call (02) 7255 5919
- Response: We will acknowledge your complaint within 24 hours and aim to resolve it within 10 business days. If we need additional time to get back to you, we will let you know.
- AFCA: If you are not satisfied with our response or handling your complaint, you can contact the external dispute resolution scheme Australian Financial Complaints Authority (AFCA). The contact details for AFCA are set out below.
Website: www.afca.org.au
Phone: 1800 931 678 (free call)
Email: info@afca.org.au
Post: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001
Contact us
For general inquiries or to request assistance, please contact us:
Email: support@beforepay.com.au
Complaints: complaints@beforepay.com.au
This Credit Guide is issued by Beforepay Credit Pty Ltd (ABN: 12 345 678 910) under Australian Credit Licence No. 554659. It is subject to updates as required by law.
Effective Date: 31st October 2024
Last updated October 2024